dewanalo Privacy Policy
This page describes what we collect when you use dewanalo and how we keep that data protected. We take your privacy seriously. Your personal information—name, email, payment details, and account activity—is encrypted and stored securely. We do not sell your data to third parties or use it for marketing without your consent.
When you open an account on dewanalo, join a live-dealer table, place a sportsbook bet, or play slots, we collect information necessary to operate your account and comply with legal obligations. This includes identity verification data, payment method details, and records of your activity on our platform. We explain exactly what we collect, how we use it, and your rights regarding that data.
If you have questions about our privacy practices, our support team is available to clarify. We operate in compliance with data protection standards and are transparent about how we handle your information.
What Data We Collect on dewanalo
We collect information in several categories. Account registration data includes your full name, date of birth, email address, phone number, and residential address. We require this information to verify your identity and comply with anti-money-laundering regulations.
Payment information includes details about your chosen deposit and withdrawal methods. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, or e-wallet, we store encrypted records of those transactions. We do not store full credit card numbers or bank account credentials—payment processors handle that data separately.
Activity data includes records of your gameplay, bets placed, live-dealer table participation, and account balance changes. We collect this to operate your account, detect fraud, and comply with regulatory requirements. We also collect technical data—your IP address, device type, browser information, and access timestamps—to maintain platform security and troubleshoot issues.
We do not collect data beyond what is necessary to operate dewanalo and meet legal obligations. We do not track your browsing outside our platform or sell your information to advertisers.
How We Use Your Data
We use your data to operate your account on dewanalo. This includes processing deposits and withdrawals, verifying your identity, managing your balance, and settling bets. We also use data to detect and prevent fraud, money laundering, and other illegal activity.
We may contact you via email or phone to confirm account activity, notify you of promotions you have opted into, or respond to support requests. We do not send unsolicited marketing messages unless you have explicitly consented.
Our servers may be located outside your jurisdiction. By using dewanalo, you consent to your data being processed and stored in those locations. We maintain the same security standards regardless of server location.
Third-Party Processors and Data Sharing
We work with third-party service providers to operate dewanalo. Payment processors handle your deposit and withdrawal transactions. Identity verification services help us confirm your identity during account opening and KYC review. These processors are contractually bound to protect your data and use it only for the services they provide.
We may share data with law enforcement or regulatory authorities if required by law. We do not voluntarily share your information with government agencies, but we comply with legal requests and court orders.
We do not sell your data to data brokers, advertisers, or other commercial entities. Your information remains confidential and is used only to operate your account on dewanalo.
Your Rights and Data Access
You have the right to access the personal data we hold about you. Contact our support team to request a copy of your account information. We will provide it in a readable format within a reasonable timeframe.
You may request corrections to inaccurate data. If your address, phone number, or other details have changed, update them in your account settings or contact support. We will correct the information promptly.
Key takeaways
- We collect account registration, payment, and activity data to operate dewanalo
- Your data is encrypted and stored securely; we do not sell it to third parties
- Payment processors and identity verification services are contractually bound to protect your data
- You have the right to access, correct, and request deletion of your personal information
- We comply with legal requests but do not voluntarily share data with government agencies
Cookies and Tracking Technologies
We use cookies to maintain your login session and remember your preferences on dewanalo. These are essential for the platform to function. We do not use cookies to track your activity outside our platform or build advertising profiles.
You can disable cookies in your browser settings, but this may affect your ability to use dewanalo. We do not use third-party tracking pixels or analytics services that profile your behavior across the internet.
Data Retention and Deletion
We retain your account data for as long as your account is active. If you close your account, we retain transaction records and identity verification data for a period required by law—typically several years—to comply with anti-money-laundering and tax regulations.
You may request deletion of your account and associated data. We will close your account and remove personal information not required by law. Transaction records and identity verification data will be retained as required by regulation.
If you have a dispute or pending withdrawal, we will retain relevant data until the matter is resolved.
Security and Data Protection
We protect your data using industry-standard encryption. All communication between your device and our servers is encrypted using SSL certificates. Your password is hashed and never stored in plain text. Payment details are encrypted and stored separately from your account information.
We maintain access controls to ensure only authorized staff can view your data. We conduct regular security audits and update our systems to address emerging threats. If we detect unauthorized access to your account, we will notify you immediately and take steps to secure your balance.
While we maintain strong security practices, no system is completely immune to breach. If a security incident occurs, we will notify affected users and cooperate with authorities as required by law.
Contact and Data Subject Rights
If you have questions about our privacy practices or wish to exercise your rights regarding your data, contact our support team. We are available to assist users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported jurisdictions. We respond in Indonesian and English.
You may request access to your data, correction of inaccuracies, or deletion of your account. We will respond to requests within a reasonable timeframe and explain any limitations based on legal or operational requirements.
Our Commitment to Your Privacy
We at dewanalo are committed to protecting your privacy and operating transparently about how we use your data. Your personal information is essential to operating your account, processing payments, and complying with legal obligations. We handle it with care and do not share it beyond what is necessary.
We regularly review our privacy practices to ensure they meet current standards. If we make significant changes to this policy, we will notify you and give you the opportunity to review the updates before they take effect.
If you have concerns about our privacy practices or believe your data has been misused, contact our support team. We take all privacy concerns seriously and will investigate and respond promptly.